WE ARE PASSIONATE ABOUT OUR WORK & OUR CUSTOMERS
At MUCKOFF Hand Car Wash & Master Detailing Centre, we are passionate about clean cars and customer satisfaction. We love our work and are immensely proud of our team, our brand & the quality of service we offer. Likewise, it is our privilege to service you - we take our responsibility seriously and value your support, custom & loyalty, particularly during these globally challenging times.
HEALTH & SAFETY ARE NUMBER 1
While the core function of our business is to maintain the cleanliness, hygiene and aesthetic appeal of your vehicle, the fundamental purpose of our work is a result of this; to make you feel fantastic! We want our customers to be proud of their asset while also secure in the knowledge that they & those they love are sitting in a safe, hygienic, and visually pleasing environment. Fittingly, we have made the appropriate changes & modifications to our already stringent processes & procedures, to minimise any possible risk to you, our staff, and the broader community. We have made a list below of some simple things you can do, to help us in this process…
Find Out More:
OPERATIONAL & OHS MODIFICATIONS
- BASIC DISINFECTION FOR ALL VEHICLES
From early in the pandemic, MUCKOFF have been at the forefront, providing basic disinfection with all hand car wash & master detailing services at NO ADDITIONAL CHARGE to our customers. This includes a TGA approved antiviral aerosol (fogging system) proven effective against COVID-19, for keys, cabin space & vehicle touch-points, along with basic hard surface disinfection (for services which include interior works).
- FACE COVERINGS
In-line with DHHS and WHO recommendations/regulations, every MUCKOFF employee has been trained on the correct & safe use of face masks and we comply with this advice. This message is further supported by VACC Posters displayed on site regarding mandatory mask use for all.
- GLOVES & HAND HYGEINE
At MUCKOFF we have always had mandatory disposable glove use when working on customer vehicles; this continues with regular changes, as does more frequent hand washing and/or sanitising (including before & after glove use). Likewise, hand soap & paper towel are well-stocked within our bathrooms, and alcohol-based hand rub sanitiser can be located on our service counters, available for staff & customer use, as required. This message is further supported by VACC Posters on hand hygiene displayed on site.
- STAFF TEMPERATURE & HEALTH CHECKS
As an extra precaution, MUCKOFF employees undergo daily contactless Temperature Checks & complete a COVID-19 Health Questionnaire prior to commencing work. This has been practice, since 1st August 2020 to ensure staff are feeling well and not exhibiting any cold/flu symptoms or have a fever (i.e. temperature above 37.5 degrees Celsius).
- PHYSICAL DISTANCING
At MUCKOFF, we are adhering to Physical Distancing guidelines (1.5m/4m2) with our customers & amongst team members wherever possible. This includes our strict maximum 2-person limit in our Customer Waiting Rooms (new signage stipulates Maximum Occupancy). This message is further supported by VACC Posters on Physical/Social Distancing displayed on site. Please note: At this time we strongly recommend that customers avoid waiting on the premises where practical, and that the two designated seats be reserved for the elderly, disabled or pregnant patrons if required. As per the regulations, people waiting on site must be fully vaccinated and masked. Waiting rooms will be closed during Stage 4. Restrictions.
- ENHANCED CLEANING & DISINFECTION
Disinfection, change, or disposal of equipment and supplies is undertaken regularly at MUCKOFF to prevent possible cross-contamination with all vehicle interactions. VACC Posters on ‘Good Hygiene Practices when Servicing Customer Vehicles’ are displayed in the workshop for staff reference to support the training provided. Likewise, there is frequent cleaning of our sites; particularly in high-traffic areas & high-frequency touch points, in line with industry guidelines and DHHS advice on preventing infection in the workplace.
- WEBSITE & INSTAGRAM UPDATES
At MUCKOFF, we kept our customers, members & followers up to date with the significant enhancements to our processes & procedures (listed above) and any changes to the Government guidelines or directions that may affect our industry, via our website and our social media platform. Further, we have made changes to our on-line booking system & confirmation email, to ensure all visitors are asking themselves the important ‘COVID-19 Questions’ before attending one our sites. Likewise, we are requesting customers assist us in preventing the spread of infection, by doing some basic things prior to their service including, a. re-scheduling if unwell, b. booking by phone or online, c. removing rubbish from their vehicles to eliminate the likelihood contact with contagions, c. placing personal belongings in a bag or in the boot to ensure an efficient & effective clean & disinfection of the cabin and, d. upon arrival, ensuring air-conditioning/climate control system is TURNED OFF and keys are provided to attendant (NOT left within the car). These messages are further supported by new signage in prominent positions at both sites, and a small note placed within the completed vehicle along with a MUCKOFF business card with QR code on reverse, to assist in booking their next service.
FOR CUSTOMERS: 5 THINGS I CAN DO TO REDUCE THE RISKS OF COVID-19
Things I should do BEFORE I visit MUCKOFF to help Reduce the Risk(s) of COVID-19:
- PLEASE CALL TO RE-SCHEDULE IF YOU ANSWER 'YES' TO ANY OF THE FOLLOWING QUESTIONS:
- Do I feel unwell or have any cold/flu-like symptoms (fever, chills/sweats, cough, sore throat etc.)?
- Have I tested positive to COVID-19 in the last 14-days OR am I awaiting the results of a test?
- Have I been in contact with anyone who has tested positive to COVID-19 in the last 14-days?
- Am I a traveller who has spent time in hotel or home quarantine in the last 14-days?
IMPORTANT: If your vehicle has carried a COVID-Positive individual in the last 14-days, please inform us by phone prior to your arrival. This will enable us to take extra precautions and ensure the best service, process & procedure is utilised, to reduce the risk of potential spread of COVID-19.
- REMOVE/STORE PERSONAL BELONGINGS
Personal belongings should be removed from the vehicle where possible or placed in a bag in the boot/cargo area of the car. This will allow us to undertake a thorough clean & disinfection of your cabin.
- REMOVE RUBBISH - USED MASKS / TISSUES / CUPS ETC.
Rule of thumb: If it cannot be vacuumed, it should probably be removed.
Please dispose of used face masks, empty cups/bottles, used tissues and any other rubbish from your floor, console & door pockets. This will reduce the likelihood of contact with possible contaminants & ensure a faster turn-around.
- ENSURE YOUR MASK IS ON BEFORE EXITING YOUR VEHICLE
Please ensure your mask is on correctly (covering nose & mouth) before exiting your vehicle or engaging with our team.
- ENSURE AIR CONDITIONING IS OFF BEFORE EXITING YOUR VEHICLE
Before exiting your vehicle, please ensure your air-conditioning / climate-control system is turned off, prior to switching off the ignition. Also, car-keys should be provided to our attendant (NOT left within the vehicle).