MUCKOFF'S RESPONSE TO COVID-19
Last Updated August 2020

WE ARE PASSIONATE ABOUT OUR WORK & OUR CUSTOMERS

At MUCKOFF Hand Car Wash & Master Detailing Centre, we are passionate about cars and customer satisfaction. We love our work and are immensely proud of our team, our brand & the quality of service we offer. Likewise, it is our privilege to service you - we take our responsibility seriously and value your support, custom & loyalty, particularly during these globally challenging times.

HEALTH & SAFETY ARE NUMBER 1

While the core function of our business is to maintain the cleanliness and aesthetic appeal of your vehicle, the fundamental purpose of our work is a result of this; to make you feel fantastic! We want our customers to be proud of their asset while also secure in the knowledge that they & those they love are sitting in a safe, hygienic, and visually pleasing environment. Fittingly, we have made the appropriate changes & modifications to our already stringent processes & procedures, to minimise any possible risk to you, our staff, and the broader community.


Find Out More:

MUCKOFF’S Operational & OHS Modifications

3 New Customer Service Initiatives

How Customers can help reduce the risks of COVID-19?


OPERATIONAL & OHS MODIFICATIONS MADE BY MUCKOFF

  1. PERSONAL HEALTH & HYGIENE PRACTICES
    We have always maintained extremely high standards of hygiene and presentation at MUCKOFF. These expectations have been reinforced amongst employees and staff have been trained on good personal hygiene practices and COVID-19 prevention measures as per DHHS. This message is further supported by VACC Posters on good hygiene practices & slowing the spread of COVID-19, displayed on site.
  2. FACE COVERINGS
    On Thursday 23rd July 2020, the use of face coverings became compulsory in metropolitan Melbourne & Mitchell Shire when outside the home. In-line with this, every MUCKOFF employee has been trained on the correct & safe use of face masks as per DHHS and comply with these regulations. This message is further supported by VACC Posters displayed on site about mandatory mask use.
  3. GLOVES & HAND HYGEINE
    At MUCKOFF we have always had mandatory disposable glove use when working on customer vehicles; this continues with frequent changes, as does more regular hand washing and/or sanitising (including before & after glove use). Likewise, hand soap & paper towel are well-stocked within our bathrooms, and alcohol-based hand rub sanitiser can be located on our service counters, available for staff & customer use, as required. This message is further supported by VACC Posters on hand hygiene displayed on site.
  4. STAFF TEMPERATURE & HEALTH CHECKS
    As an extra precaution, MUCKOFF employees undergo daily contactless Temperature Checks & complete a COVID-19 Health Questionnaire prior to commencing work. This has been practice, since 1st August 2020 to ensure staff are feeling well and not exhibiting any cold/flu symptoms or running a fever (i.e. temperature above 37.5 degrees Celsius).
  5. PHYSICAL DISTANCING
    At MUCKOFF, we are adhering to Physical Distancing guidelines (1.5m/ 4m2) with our customers & amongst team members wherever possible. This includes our strict maximum 2-person limit in our Customer Waiting Rooms (new signage stipulates Maximum Occupancy). This message is further supported by VACC Posters on Physical/Social Distancing displayed on site. Please note: We recommend that customers avoid waiting on the premises where practical, and that those wishing to wait on-site kindly prioritise the two designated seats for elderly, disabled or pregnant patrons.
  6. ENHANCED CLEANING & DISINFECTION
    Disinfection, change, or disposal of equipment and supplies is undertaken regularly at MUCKOFF to prevent possible cross-contamination with all vehicle interactions. VACC Posters on ‘Good Hygiene Practices when Servicing Customer Vehicles’ are displayed in the workshop for staff reference to support the training provided. Likewise, there is frequent cleaning of our sites; particularly in high-traffic areas & high-frequency touch points, in line with industry guidelines and DHHS advice on preventing infection in the workplace.
  7. WEBSITE & INSTAGRAM UPDATES
    At MUCKOFF, we have kept our customers, members & followers up to date with the significant enhancements to our processes & procedures (listed above) via our website and our social media platform. Further, we have made changes to our on-line booking system & confirmation email, to ensure all visitors are asking themselves the important ‘COVID-19 Questions’ before attending one our sites. Likewise, we are requesting customers assist us in preventing the spread of infection, by doing some basic things prior to their service including a. booking by phone or online to avoid the queue (N.B. bookings essential during Stage 4.), b. removing rubbish (such as tissues, empty bottles & coffee cups) prior to service to eliminate the likelihood of staff contact with contagions, and c. placing belongings in bag or in boot to ensure a comprehensive clean & thorough sanitation of vehicle. These messages are further supported by new signage in prominent positions at both sites.
 

3 NEW CUSTOMER SERVICE INITIATIVES (NOT Valid During Stage 4 Restrictions)

Given the ongoing COVID-19 health crisis, many aspects of our life, our interactions & our work practices have changed. The following 3 Customer Service Initiatives have been introduced to help our clients stay comfortable, safe & secure during these unprecedented times.

  1. BASIC DISINFECTION FOR ALL VEHCILES
    From early in the pandemic, MUCKOFF have been at the forefront, providing basic disinfection for all vehicles at no additional charge to our customers. This includes an antibacterial & antiviral aerosol for keys & door handles along with a steering-wheel wrap and spray of vehicle touch points. This is done before service and again post service, before delivering the completed vehicle to our customers.
  2. CONTACTLESS BASIC WASH – ‘DRIVE THRU’ SERVICE
    We have recently introduced a Contactless Basic Wash Service, where you can stay safely & securely in your car, while our team thoroughly hand wash & chamois dry your vehicle's exterior (bookings essential by phone, Malvern or South Yarra). Once completed, payment can be a simple tap on our portable EFTPOS device from your window, or pre-payment welcome upon booking. Your car will be sparkling clean & you will be on your way again, in under 20-minutes!
  3. VALET SERVICE
    MUCKOFF are providing a local pick-up and delivery service for any MUCKOFF Premium Wash or Master Detailing Services (bookings for Valet Service essential by phone, Malvern or South Yarra). This service aims to assist high-risk individuals, such as the elderly, those who are immune compromised or chronically ill or new parents with infants, stay home & stay safe. Likewise, this convenience aims to assist essential health workers (who may not have time to visit one of our sites due to their roster demands), have their vehicle picked-up, cleaned thoroughly inside & out and delivered back to their home/workplace, while they focus on more important matters. A small surcharge may apply.

FOR CUSTOMERS: 3 THINGS I CAN DO TO REDUCE THE RISKS OF COVID-19

  1. BOOK YOUR VISIT
    Wherever possible, we ask that you book your service via our on-line booking form or call-ahead (Malvern or South Yarra). We appreciate that this is not always possible, however it will ensure we maintain a steady flow of work, avoiding waiting periods and will assist us adhere to appropriate ‘physical distancing’ guidelines. Once you arrive for your service, please let our uniformed attendant know of your booking.

    Please re-schedule if you answer ‘Yes’ to any of these Questions:
    - Do I have any cold/ flu-like symptoms (e.g. fever, chills or sweats, cough, sore throat etc)?
    - Have I tested positive to COVID-19 in the last 14-days?
    - Am I awaiting the results of a COVID-19 test?
    - Have I been in contact with anyone who has tested positive to COVID-19 in the last 14-days?
    - Am I a returned traveller who has spent time in hotel quarantine in the last 14-days?

  2. REMOVE RUBBISH
    Rule of thumb: If it cannot be vacuumed, it should probably be removed.
    Please dispose of empty cups and bottles, used tissues & any other rubbish from your floor, console, door pockets etc. If you cannot do this prior to your visit, both our sites have conveniently located rubbish bins that our customers are welcome to use to dispose of such items. This will reduce the amount of time our staff are taking to dispose of rubbish, while lessening the likelihood of contact with contagions.
  3. REMOVE/STORE PERSONAL BELONGINGS
    Personal belongings (such as clothing, shoes, beauty products, children’s or pet’s toys, shopping bags, laptop etc) should ideally be removed from the vehicle or alternatively placed in a bag and/or stored in the boot prior to service. This will allow our team to undertake a comprehensive clean & sanitation of the cabin, free from obstructions and clutter.